Beyond the ultimate question : a systematic approach to improve customer loyalty /

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Bibliografski detalji
Glavni autor:	Hayes, Bob E., 1963- (Autor)
Format:	Elektronički e-knjiga
Jezik:	engleski
Izdano:	Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Teme:	Customer loyalty. Consumer satisfaction. Customer services. Electronic books.
Online pristup:	An electronic book accessible through the World Wide Web; click to view
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