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Service design and delivery : how design thinking can innovate business and add value to society /

Enregistré dans:
Auteur principal: Kurokawa, Toshiaki (Auteur)
Format: Électronique eBook
Langue:anglais
Publié: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.
Édition:First edition.
Collection:Service systems and innovations in business and society collection.
Sujets:
Service industries > Management.
Design.
case study
design thinking
design thinking mindset
design thinking toolkits
IDEO
Playbook for Strategic Foresight and Innovation
prototyping
service delivery
service design
service evaluation
service science
societal approach
Accès en ligne:An electronic book accessible through the World Wide Web; click to view
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Table des matières:
  • 1. Introduction
  • 2. Design thinking approach
  • 3. Societal approach
  • 4. Intermezzo, looking back at what you have learned
  • 5. Prototyping and work-out of your service
  • 6. Case studies
  • 7. Summary and conclusions
  • References
  • Index.

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