Service design and delivery : how design thinking can innovate business and add value to society /
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| Glavni autor: | |
|---|---|
| Format: | Elektronički e-knjiga |
| Jezik: | engleski |
| Izdano: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2015.
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| Izdanje: | First edition. |
| Serija: | Service systems and innovations in business and society collection.
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| Teme: | |
| Online pristup: | An electronic book accessible through the World Wide Web; click to view |
| Oznake: |
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Sadržaj:
- 1. Introduction
- 2. Design thinking approach
- 3. Societal approach
- 4. Intermezzo, looking back at what you have learned
- 5. Prototyping and work-out of your service
- 6. Case studies
- 7. Summary and conclusions
- References
- Index.