Service design and delivery : how design thinking can innovate business and add value to society /
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| Autor principal: | |
|---|---|
| Formato: | Recurso Electrónico livro electrónico |
| Idioma: | inglês |
| Publicado em: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2015.
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| Edição: | First edition. |
| Colecção: | Service systems and innovations in business and society collection.
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| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- 1. Introduction
- 2. Design thinking approach
- 3. Societal approach
- 4. Intermezzo, looking back at what you have learned
- 5. Prototyping and work-out of your service
- 6. Case studies
- 7. Summary and conclusions
- References
- Index.