Strategic customer management strategizing the sales organization /
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| Hoofdauteur: | |
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| Coauteur: | |
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| Formaat: | Elektronisch E-boek |
| Taal: | Engels |
| Gepubliceerd in: |
Oxford ; New York :
Oxford University Press,
2009.
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| Onderwerpen: | |
| Online toegang: | An electronic book accessible through the World Wide Web; click to view |
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Gelijkaardige items: Strategic customer management
- Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
- Managing quality customer service a practical guide for establishing a service operation /
- When customers talk --turn what they tell you into sales /
- The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
- Customer winback how to recapture lost customers and keep them loyal /
- Customer care excellence : how to create an effective customer focus. /