Assessing service quality : satisfying the expectations of library customers /

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Bibliographic Details
Main Authors:	Hernon, Peter (Author), Altman, Ellen (Author), Dugan, Robert E., 1952- (Author)
Format:	Electronic eBook
Language:	English
Published:	Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.
Edition:	Third edition.
Subjects:	Public services (Libraries) > Evaluation. Public services (Libraries) > United States > Evaluation. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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