Assessing service quality : satisfying the expectations of library customers /

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Bibliografiske detaljer
Main Authors: Hernon, Peter (Author), Altman, Ellen (Author), Dugan, Robert E., 1952- (Author)
Format: Electronisk eBog
Sprog:engelsk
Udgivet: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.
Udgivelse:Third edition.
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Online adgang:An electronic book accessible through the World Wide Web; click to view
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