Citação norma APA
Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ala editions, an imprint of the American Library Association.
Citação norma Chicago
Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago, [Illinois]: ala editions, an imprint of the American Library Association, 2015.
Citação norma MLA
Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ala editions, an imprint of the American Library Association, 2015.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.