Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ala editions, an imprint of the American Library Association.
Successfully copied to clipboard
Copying to clipboard failed
Chicago Style (17th ed.) Citation
Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago, [Illinois]: ala editions, an imprint of the American Library Association, 2015.
Successfully copied to clipboard
Copying to clipboard failed
MLA (9th ed.) Citation
Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ala editions, an imprint of the American Library Association, 2015.
Successfully copied to clipboard
Copying to clipboard failed
Warning: These citations may not always be 100% accurate.