APA (7 ম সংস্করণ) উদ্ধৃতি
Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ala editions, an imprint of the American Library Association.
শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি
Hernon, Peter, Ellen Altman, এবং Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago, [Illinois]: ala editions, an imprint of the American Library Association, 2015.
M.L.A (9 ম সংস্করণ) উদ্ধৃতি
Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ala editions, an imprint of the American Library Association, 2015.
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