Assessing service quality : satisfying the expectations of library customers /

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Detalles Bibliográficos
Main Authors:	Hernon, Peter (Author), Altman, Ellen (Author), Dugan, Robert E., 1952- (Author)
Formato:	Electrónico eBook
Idioma:	inglés
Publicado:	Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.
Edición:	Third edition.
Subjects:	Public services (Libraries) > Evaluation. Public services (Libraries) > United States > Evaluation. Electronic books.
Acceso en liña:	An electronic book accessible through the World Wide Web; click to view
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