Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
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| Auteur principal: | |
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| Format: | Électronique eBook |
| Langue: | anglais |
| Publié: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
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| Édition: | Third edition. |
| Sujets: | |
| Accès en ligne: | An electronic book accessible through the World Wide Web; click to view |
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