Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
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| Hlavní autor: | |
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| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
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| Vydání: | Third edition. |
| Témata: | |
| On-line přístup: | An electronic book accessible through the World Wide Web; click to view |
| Tagy: |
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