Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
Zapisane w:
| 1. autor: | |
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| Format: | Elektroniczne E-book |
| Język: | angielski |
| Wydane: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
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| Wydanie: | Third edition. |
| Hasła przedmiotowe: | |
| Dostęp online: | An electronic book accessible through the World Wide Web; click to view |
| Etykiety: |
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