Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
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| Autor Principal: | |
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| Formato: | Electrónico eBook |
| Idioma: | inglés |
| Publicado: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
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| Edición: | Third edition. |
| Subjects: | |
| Acceso en liña: | An electronic book accessible through the World Wide Web; click to view |
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