Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /

Ижил төстэй зүйлс

• Superior customer satisfaction and loyalty : engaging customers to drive performance /
  -н: Goldstein, Sheldon D.
  Хэвлэсэн: (2009)
• Modern analysis of customer surveys with applications using R /
  Хэвлэсэн: (2011)
• Customer satisfaction practical tools for building important relationships /
  -н: Scott, Dru
  Хэвлэсэн: (2000)
• Consumer satisfaction advancements in theory, modeling, and empirical findings /
  -н: Peluso, Alessandro M., 1978-
  Хэвлэсэн: (2011)
• Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
  -н: Allen, Danica R., 1959-
  Хэвлэсэн: (2004)