APA(7版)引用形式
Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (Third edition.). ASQ Quality Press.
Chicagoスタイル(17版)引用形式
Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2008.
MLA(9版)引用形式
Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. ASQ Quality Press, 2008.
警告: この引用は必ずしも正確ではありません.