Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (Third edition.). ASQ Quality Press.
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Lua i Stíl Chicago (17ú heag.)
Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2008.
Cóipeáladh chuig an ngearrthaisce go rathúil é
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Lua MLA (9ú heag.)
Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. ASQ Quality Press, 2008.
Cóipeáladh chuig an ngearrthaisce go rathúil é
Níorbh fhéidir cóipeáil chuig an ngearrthaisce
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.