Style de citation APA (7e éd.)
Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.
Style de citation Chicago (17e éd.)
Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.
Style de citation MLA (9e éd.)
Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.