APA (7e ed.) Bronvermelding
Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.
Chicago (17e ed.) Bronvermelding
Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.
MLA (9e ed.) Bronvermelding
Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.
Let op: Deze citaties zijn niet altijd 100% accuraat.