Lua APA (7ú heag.)

Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.

Lua i Stíl Chicago (17ú heag.)

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.

Lua MLA (9ú heag.)

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.