APA način citiranja (7. izdanje)

Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.

Čikaški stil citiranja (17. izdanje)

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.

MLA način citiranja (9. izdanje)

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.