Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.
Citación estilo ChicagoSchellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.
Cita MLASchellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.
Warning: These citations may not always be 100% accurate.