Citazione Stile APA (7a Edizione)

Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.

Citazione stile Chigago Style (17a edizione)

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.

Citatione MLA (9a ed.)

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.