Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

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Bibliographic Details
Main Author: Güngör, Hüseyin
Corporate Author: ebrary, Inc
Format: Electronic eBook
Language:English
Published: Amsterdam : Vossiuspers UvA, c2007.
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Online Access:An electronic book accessible through the World Wide Web; click to view
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Table of Contents:
  • pt. 1. Conceptual model, literature review and research questions
  • pt. 2. ESCC surveys & results.