Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
Guardat en:
| Autor principal: | |
|---|---|
| Autor corporatiu: | |
| Format: | Electrònic eBook |
| Idioma: | anglès |
| Publicat: |
Amsterdam :
Vossiuspers UvA,
c2007.
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| Matèries: | |
| Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
| Etiquetes: |
Sense etiquetes, Sigues el primer a etiquetar aquest registre!
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Taula de continguts:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.