Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

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Bibliographic Details
Main Author:	Güngör, Hüseyin
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Amsterdam : Vossiuspers UvA, c2007.
Subjects:	Call centers. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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007	cr cn\|\|\|\|\|\|\|\|\|
008	091014s2007 ne a sb 000 0 eng d
020			\|z 9789056294663
020			\|z 9789048504732
035			\|a (CaPaEBR)ebr10302776
035			\|a (OCoLC)647792184
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HE8788 \|b .G86 2007eb
100	1		\|a Güngör, Hüseyin.
245	1	0	\|a Observing and registering emotional satisfaction of customer contacts \|h [electronic resource] : \|b for customer satisfaction & loyalty / \|c Hüseyin Güngör.
260			\|a Amsterdam : \|b Vossiuspers UvA, \|c c2007.
300			\|a xiii, 176 p. : \|b ill.
504			\|a Includes bibliographical references.
505	0		\|a pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2009. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Call centers.
650		0	\|a Customer relations.
655		7	\|a Electronic books. \|2 local
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10302776 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 99199 \|d 99199