Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Amsterdam :
Vossiuspers UvA,
c2007.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 040 | |a CaPaEBR |c CaPaEBR | ||
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| 100 | 1 | |a Güngör, Hüseyin. | |
| 245 | 1 | 0 | |a Observing and registering emotional satisfaction of customer contacts |h [electronic resource] : |b for customer satisfaction & loyalty / |c Hüseyin Güngör. |
| 260 | |a Amsterdam : |b Vossiuspers UvA, |c c2007. | ||
| 300 | |a xiii, 176 p. : |b ill. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Call centers. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10302776 |z An electronic book accessible through the World Wide Web; click to view |
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