Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

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Bibliographic Details
Main Author: Güngör, Hüseyin
Corporate Author: ebrary, Inc
Format: Electronic eBook
Language:English
Published: Amsterdam : Vossiuspers UvA, c2007.
Subjects:
Call centers.
Customer relations.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:xiii, 176 p. : ill.
Bibliography:Includes bibliographical references.

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