Παραπομπή σε μορφή APA (7η εκδ.)

Güngör, H. (2007). Observing and registering emotional satisfaction of customer contacts: For customer satisfaction & loyalty. Vossiuspers UvA.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Amsterdam: Vossiuspers UvA, 2007.

Παραπομπή σε μορφή MLA (9th εκδ.)

Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Vossiuspers UvA, 2007.