APA-ийн эшлэл(7 дахь хэвлэлт)

Güngör, H. (2007). Observing and registering emotional satisfaction of customer contacts: For customer satisfaction & loyalty. Vossiuspers UvA.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Amsterdam: Vossiuspers UvA, 2007.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Vossiuspers UvA, 2007.