Güngör, H. (2007). Observing and registering emotional satisfaction of customer contacts: For customer satisfaction & loyalty. Vossiuspers UvA.
芝加哥风格引文Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Amsterdam: Vossiuspers UvA, 2007.
MLA引文Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Vossiuspers UvA, 2007.
警告：这些引文格式不一定是100％准确.