Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
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| 主要作者: | |
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| 企业作者: | |
| 格式: | 电子 电子书 |
| 语言: | 英语 |
| 出版: |
Amsterdam :
Vossiuspers UvA,
c2007.
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| 主题: | |
| 在线阅读: | An electronic book accessible through the World Wide Web; click to view |
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书本目录:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.