Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

Shranjeno v:
Bibliografske podrobnosti
Glavni avtor: Güngör, Hüseyin
Korporativna značnica: ebrary, Inc
Format: Elektronski eKnjiga
Jezik:angleščina
Izdano: Amsterdam : Vossiuspers UvA, c2007.
Teme:
Online dostop:An electronic book accessible through the World Wide Web; click to view
Oznake: Označite
Brez oznak, prvi označite!
Kazalo:
  • pt. 1. Conceptual model, literature review and research questions
  • pt. 2. ESCC surveys & results.