Innovation and quality improvement in service organizations
Guardado en:
| Autor Corporativo: | |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Lenguaje: | inglés |
| Publicado: |
Bradford, England :
Emerald Group Publishing,
c2002.
|
| Colección: | Managing service quality ;
v.12, no. 6 |
| Materias: | |
| Acceso en línea: | An electronic book accessible through the World Wide Web; click to view |
| Etiquetas: |
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares: Innovation and quality improvement in service organizations
- Service quality an Emerald guide.
- Quality of experience engineering for customer added value services : from evaluation to monitoring /
- Value proposition design : how to create products and services customers want : get started with; /
- Monitoring, measuring and managing customer service /
- Managing quality customer service a practical guide for establishing a service operation /
- Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /