Innovation and quality improvement in service organizations
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| Autor kompanije: | |
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| Daljnji autori: | , |
| Format: | Elektronički e-knjiga |
| Jezik: | engleski |
| Izdano: |
Bradford, England :
Emerald Group Publishing,
c2002.
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| Serija: | Managing service quality ;
v.12, no. 6 |
| Teme: | |
| Online pristup: | An electronic book accessible through the World Wide Web; click to view |
| Oznake: |
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Slični predmeti: Innovation and quality improvement in service organizations
- Service quality an Emerald guide.
- Quality of experience engineering for customer added value services : from evaluation to monitoring /
- Value proposition design : how to create products and services customers want : get started with; /
- Monitoring, measuring and managing customer service /
- Managing quality customer service a practical guide for establishing a service operation /
- Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /