Monitoring, measuring and managing customer service /

Monitoring, measuring and managing customer service /

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Bibliographic Details
Main Author: Goodman, Gary S.
Format: Book
Language:English
Published: California : Jossey-Bass, c2000.
Edition:ed.
Subjects:
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.
Customer services > Quality control > Handbooks, manuals, etc.
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Athi-River Campus: Open Shelves

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Nairobi Campus: Open Shelves

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