Monitoring, measuring and managing customer service /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Hōputu: | Pukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
California :
Jossey-Bass,
c2000.
|
| Putanga: | ed. |
| Ngā marau: | |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
| Whakaahuatanga ōkiko: | xiii, 166 p. |
|---|---|
| Rārangi puna kōrero: | Includes bibliographical references and index. |
| ISBN: | 0787951390 : |