Monitoring, measuring and managing customer service /

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Bibliographic Details
Main Author:	Goodman, Gary S.
Format:	Book
Language:	English
Published:	California : Jossey-Bass, c2000.
Edition:	ed.
Subjects:	Customer services > Evaluation > Handbooks, manuals, etc. Customer services > Management > Handbooks, manuals, etc. Customer services > Quality control > Handbooks, manuals, etc.
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Monitoring, measuring and managing customer service / by Goodman, Gary S.

Published 2000

Book