Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /

অনুরূপ উপাদানগুলি

• Managing quality customer service a practical guide for establishing a service operation /
  অনুযায়ী: Martin, William B.
  প্রকাশিত: (1989)
• Client service excellence : the 10 commandments /
  অনুযায়ী: O'Sullivan, Larry
  প্রকাশিত: (2010)
• Innovation and quality improvement in service organizations
  প্রকাশিত: (2002)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  অনুযায়ী: Goodman, John A.
  প্রকাশিত: (2009)
• Enhancing customer experience in the service industry : a global perspective /
  প্রকাশিত: (2015)