Innovation and quality improvement in service organizations
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| Autor Corporativo: | |
|---|---|
| Outros Autores: | , |
| Formato: | Recurso Eletrônico livro eletrônico |
| Idioma: | inglês |
| Publicado em: |
Bradford, England :
Emerald Group Publishing,
c2002.
|
| coleção: | Managing service quality ;
v.12, no. 6 |
| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
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| 050 | 1 | 4 | |a HF5415.5 |b .I66 2002eb |
| 245 | 0 | 0 | |a Innovation and quality improvement in service organizations |h [electronic resource] / |c guest editors, Alison M. Dean and Ross L. Chapman. |
| 260 | |a Bradford, England : |b Emerald Group Publishing, |c c2002. | ||
| 300 | |a 103 p. | ||
| 490 | 0 | |a Managing service quality ; |v v.12, no. 6 | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer services |x Quality control. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Chapman, R. L. |q (Ross L.) | |
| 700 | 1 | |a Dean, Alison M. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10052809 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
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| 999 | |c 59800 |d 59800 | ||