Service recovery and service continuity

Furkejuvvon:
Bibliográfalaš dieđut
Searvvušdahkki: ebrary, Inc
Eará dahkkit: Baron, Steve, Elliott, Dominic, Harris, Kim
Materiálatiipa: Elektrovnnalaš E-girji
Giella:eaŋgalasgiella
Almmustuhtton: Bradford, England : Emerald Group Publishing, c2005.
Ráidu:Journal of services marketing ; v.19, no. 5
Fáttát:
Liŋkkat:An electronic book accessible through the World Wide Web; click to view
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