Service recovery and service continuity
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| Corporate Author: | |
|---|---|
| Other Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bradford, England :
Emerald Group Publishing,
c2005.
|
| Series: | Journal of services marketing ;
v.19, no. 5 |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 035 | |a (CaPaEBR)ebr10103396 | ||
| 035 | |a (OCoLC)133163717 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .S478 2005eb |
| 245 | 0 | 0 | |a Service recovery and service continuity |h [electronic resource] / |c guest editors Steve Baron, Kim Harris and Dominic Elliott. |
| 260 | |a Bradford, England : |b Emerald Group Publishing, |c c2005. | ||
| 300 | |a 100 p. | ||
| 490 | 0 | |a Journal of services marketing ; |v v.19, no. 5 | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Baron, Steve. | |
| 700 | 1 | |a Elliott, Dominic. | |
| 700 | 1 | |a Harris, Kim. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10103396 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 70457 |d 70457 | ||