The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Guardado en:
| Autor principal: | |
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| Formato: | Electrónico eBook |
| Lenguaje: | inglés |
| Publicado: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
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| Materias: | |
| Acceso en línea: | An electronic book accessible through the World Wide Web; click to view |
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