The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
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| 主要作者: | |
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| 格式: | 電子 電子書 |
| 語言: | 英语 |
| 出版: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
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| 主題: | |
| 在線閱讀: | An electronic book accessible through the World Wide Web; click to view |
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