The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002065302.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 110418t20112012wiua ob 001 0 eng|d | ||
| 020 | |z 9780873898119 (alk. paper) | ||
| 020 | |z 0873898117 (alk. paper) | ||
| 020 | |a 9780873898119 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10929636 | ||
| 035 | |a (OCoLC)893681547 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .L685 2011eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Lowenstein, Michael W., |d 1942- |e author. | |
| 245 | 1 | 4 | |a The customer advocate and the customer saboteur : |b linking social word-of-mouth, brand impression, and stakeholder behavior / |c Michael W. Lowenstein. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2011. | |
| 264 | 4 | |c ©2012 | |
| 300 | |a 1 online resource (398 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 337-347) and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer loyalty. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Lowenstein, Michael W. |t Customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior. |d Milwaukee, Wisconsin : ASQ Quality Press, 2011 |h xxx, 363 pages ; 24 cm |z 9780873898119 |w (OCoLC)ocn719714663 |w (DLC)10929636 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10929636 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 176659 |d 176659 | ||