APA-referens (7:e uppl.)
Lowenstein, M. W. (2011). The customer advocate and the customer saboteur: Linking social word-of-mouth, brand impression, and stakeholder behavior. ASQ Quality Press.
Chicago-referens (17:e uppl.)
Lowenstein, Michael W. The Customer Advocate and the Customer Saboteur: Linking Social Word-of-mouth, Brand Impression, and Stakeholder Behavior. Milwaukee, Wisconsin: ASQ Quality Press, 2011.
MLA-referens (9:e uppl.)
Lowenstein, Michael W. The Customer Advocate and the Customer Saboteur: Linking Social Word-of-mouth, Brand Impression, and Stakeholder Behavior. ASQ Quality Press, 2011.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.