The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Hōputu: | Tāhiko īPukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
|
| Ngā marau: | |
| Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
| Whakaahuatanga ōkiko: | 1 online resource (398 pages) : illustrations |
|---|---|
| Rārangi puna kōrero: | Includes bibliographical references (pages 337-347) and index. |
| ISBN: | 9780873898119 (e-book) |