Quality of experience engineering for customer added value services : from evaluation to monitoring /

Value proposition design : how to create products and services customers want : get started with; /
af: Osterwalder, Alex
Udgivet: (2014)

Customer care excellence : how to create an effective customer focus. /
af: Cook, Sarah
Udgivet: (2011)

Customer care excellence : how to create an effective customer focus. /
af: Cook, Sarah
Udgivet: (2011)

Service quality an Emerald guide.
Udgivet: (2003)

Service quality an Emerald guide.
Udgivet: (2003)

Total customer value management : transforming business thinking /
af: Mahajan, Gautam, 1946-
Udgivet: (2010)

Total customer value management : transforming business thinking /
af: Mahajan, Gautam, 1946-
Udgivet: (2010)

An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /
af: Maara, Juliet Wambui
Udgivet: (2017)

Monitoring, measuring and managing customer service /
af: Goodman, Gary S.
Udgivet: (2000)

Monitoring, measuring and managing customer service /
af: Goodman, Gary S.
Udgivet: (2000)

Quality makes money /
af: Townsend, Patrick L., et al.
Udgivet: (2006)

Quality makes money /
af: Townsend, Patrick L., et al.
Udgivet: (2006)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
af: Tuominen, Kari
Udgivet: (2012)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
af: Tuominen, Kari
Udgivet: (2012)

Quality management and CSR
Udgivet: (2007)

Total quality management
af: Naidu, N. V. R.
Udgivet: (2006)

Total quality management
af: Naidu, N. V. R.
Udgivet: (2006)

Quality management and CSR
Udgivet: (2007)

Consistency and transformation in the quality movement
Udgivet: (2006)

Consistency and transformation in the quality movement
Udgivet: (2006)

Service innovation management
Udgivet: (2005)

Service innovation management
Udgivet: (2005)

Relationship marketing theory and practice /
Udgivet: (1996)

Relationship marketing theory and practice /
Udgivet: (1996)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
af: Allen, Danica R., 1959-
Udgivet: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
af: Allen, Danica R., 1959-
Udgivet: (2004)

The quality improvement glossary /
af: Siebels, Don, 1946-
Udgivet: (2004)

The quality improvement glossary /
af: Siebels, Don, 1946-
Udgivet: (2004)

Advanced reliability modeling
Udgivet: (2005)

Advanced reliability modeling
Udgivet: (2005)

Service quality crossing boundaries /
Udgivet: (2003)

Service quality crossing boundaries /
Udgivet: (2003)

Quality improvement: implications for health care professionals and managers
Udgivet: (2004)

Quality improvement: implications for health care professionals and managers
Udgivet: (2004)

A modern approach to operations management
af: Roy, Ram Naresh
Udgivet: (2005)

A modern approach to operations management
af: Roy, Ram Naresh
Udgivet: (2005)