Managing the customer experience : a measurement-based approach /
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| Hovedforfatter: | |
|---|---|
| Format: | Electronisk eBog |
| Sprog: | engelsk |
| Udgivet: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2006.
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| Fag: | |
| Online adgang: | An electronic book accessible through the World Wide Web; click to view |
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Lignende værker: Managing the customer experience :
- Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
- Customer satisfaction practical tools for building important relationships /
- Superior customer satisfaction and loyalty : engaging customers to drive performance /
- Build for change : revolutionizing customer engagement through continuous digital innovation /
- Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
- Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /