APA-referens (7:e uppl.)
Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). IT Governance Publishing.
Chicago-referens (17:e uppl.)
Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.
MLA-referens (9:e uppl.)
Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. IT Governance Publishing, 2012.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.