Implementing service quality based on ISO/IEC 20000 : a management guide /

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Bibliografiske detaljer
Hovedforfatter:	Kunas, Michael
Format:	Electronisk eBog
Sprog:	engelsk
Udgivet:	Ely, Cambridgeshire : IT Governance Publishing, [2012]
Udgivelse:	Third edition.
Fag:	Business enterprises > Computer networks. Industrial management. Information technology > Management. Electronic books.
Online adgang:	An electronic book accessible through the World Wide Web; click to view
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