Implementing service quality based on ISO/IEC 20000 : a management guide /

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Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Kunas, Michael
Μορφή:	Ηλεκτρονική πηγή Ηλ. βιβλίο
Γλώσσα:	Αγγλικά
Έκδοση:	Ely, Cambridgeshire : IT Governance Publishing, [2012]
Έκδοση:	Third edition.
Θέματα:	Business enterprises > Computer networks. Industrial management. Information technology > Management. Electronic books.
Διαθέσιμο Online:	An electronic book accessible through the World Wide Web; click to view
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

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020			\|a 9781849284431 (ebook)
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100	1		\|a Kunas, Michael.
245	1	0	\|a Implementing service quality based on ISO/IEC 20000 : \|b a management guide / \|c Michael Kunas.
250			\|a Third edition.
264		1	\|a Ely, Cambridgeshire : \|b IT Governance Publishing, \|c [2012]
264		4	\|c ©2012
300			\|a 1 online resource (109 pages)
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588			\|a Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
590			\|a Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	\|a Business enterprises \|x Computer networks.
650		0	\|a Industrial management.
650		0	\|a Information technology \|x Management.
655		0	\|a Electronic books.
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856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10772211 \|z An electronic book accessible through the World Wide Web; click to view
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