Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). IT Governance Publishing.
Цитирование в стиле Чикаго (17-е изд.)Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.
Цитирование MLA (9-е изд.)Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. IT Governance Publishing, 2012.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.