APA-ийн эшлэл(7 дахь хэвлэлт)

Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). IT Governance Publishing.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. IT Governance Publishing, 2012.