Παραπομπή σε μορφή APA (7η εκδ.)

Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). IT Governance Publishing.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.

Παραπομπή σε μορφή MLA (9th εκδ.)

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. IT Governance Publishing, 2012.