Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). IT Governance Publishing.
芝加哥风格引文Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.
MLA引文Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. IT Governance Publishing, 2012.
警告：这些引文格式不一定是100％准确.