Morris, H., & Gallacher, L. (2012). ITIL foundation exam study guide. Wiley.
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Citação norma Chicago
Morris, Helen, and Liz Gallacher. ITIL Foundation Exam Study Guide. Chichester, U.K.: Wiley, 2012.
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Citação norma MLA
Morris, Helen, and Liz Gallacher. ITIL Foundation Exam Study Guide. Wiley, 2012.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.