Innovation and quality improvement in service organizations
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| Autor Corporativo: | |
|---|---|
| Outros Autores: | , |
| Formato: | Recurso Eletrônico livro eletrônico |
| Idioma: | inglês |
| Publicado em: |
Bradford, England :
Emerald Group Publishing,
c2002.
|
| coleção: | Managing service quality ;
v.12, no. 6 |
| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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