Tohutoro APA (7th ed.)
ebrary, Inc, Chapman, R. L., & Dean, A. M. (2002). Innovation and quality improvement in service organizations. Emerald Group Publishing.
Tohutoru Kātū Chicago (17th ed.)
ebrary, Inc, R. L. Chapman, me Alison M. Dean. Innovation and Quality Improvement in Service Organizations. Bradford, England: Emerald Group Publishing, 2002.
Tohutoro MLA (9th ed.)
ebrary, Inc, et al. Innovation and Quality Improvement in Service Organizations. Emerald Group Publishing, 2002.
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