APA način citiranja (7. izdanje)
ebrary, Inc, Chapman, R. L., & Dean, A. M. (2002). Innovation and quality improvement in service organizations. Emerald Group Publishing.
Čikaški stil citiranja (17. izdanje)
ebrary, Inc, R. L. Chapman, i Alison M. Dean. Innovation and Quality Improvement in Service Organizations. Bradford, England: Emerald Group Publishing, 2002.
MLA način citiranja (9. izdanje)
ebrary, Inc, et al. Innovation and Quality Improvement in Service Organizations. Emerald Group Publishing, 2002.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.